Before-Your-Order-Ships Cancellation: You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within two-five business days from the day you place your order, M-F. To cancel your order, contact a Landice Representative to discuss at 1-800-LANDICE; M-F 8:00 AM – 4:00 PM Eastern Time.
Once-Your-Order-Has-Shipped Cancellation: If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping and credit card fees. To cancel your enroute order, you must contact a Landice Representative to discuss at 1-800-LANDICE; M-F 8:00 AM – 4:00 PM Eastern Time.
After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. Landice takes pride in assuring you that your new equipment is in perfect working order at the conclusion of the delivery and installation. If a technician deems the product to be unrepairable, Landice will replace the defective unit.